Remote working delivers significant benefits as organisations strive to enhance their customer service and drive business efficiencies.

Prime has developed this unique reference architecture; the ‘blueprint’, outlining the key stages necessary to adopt a flexible working strategy within any size of organisation.

This Remote Worker Blueprint will show how to:

Deliver high-quality converged data, voice and video service and applications to home or remote office workers
Maximise high-speed bandwidth utilisation
Improve employee efficiency and customer satisfaction
Reduce remote worker operational costs
Improve remote worker security
Embrace flexible working legislation

Business benefits:

Enable role independent remote working programmes
Contact Centre
Customer Service, etc
Increase staff productivity through private high-speed QoS enabled access to all central corporate applications and computing and voice resources
Maximise investment in existing core corporate computing and voice systems
Reduce corporate telephony expenditure through at-home-IP convergence with corporate telephony systems
Protect the corporate network from remote working security threats
Predictable costs for supporting remote working programme
Reduce deployment, administration, and management cost
Fully managed end-to-end solution delivered and supported by one company for all services
Increase availability of Key Employees – up to 66% of all Teleworkers are managers and professionals (Tiscali 2005)
Adopt key employment law legislations; flexible working law now incorporates teleworking opportunities

Results on investment:

Increased customer satisfaction through increased staff availability and contact
Raised employee satisfaction through adoption of flexible working programmes, and 20-60% productivity increases (BT Workstyle research 2005)
Enhanced remote worker experience by delivering all corporate resources including data, voice, and video
Improved remote employee collaboration through advanced in-home corporate communications
Reduced cost and time to support remote workers
Significant savings on real-estate rationalisation through proactive remote working strategy (10% savings in BT Workstyle research 2005)
Access to a greater work force pool; house prices have dispersed the workforce, commuting costs (petrol) punitive