Prime’s IP Communications line of business delivers a suite of telephony and collaborations solutions that help our customers to deliver converged applications to their entire workforce.
Tangible Return on Investment
These solutions are designed to leverage the investment made in intelligent IP Networks to deliver improved customer service, sharpened business agility and rapid returns on investment.
End to End Solutions
Prime offers a complete end-to-end IP voice portfolio; IP call processing, IP Phones (desktop, wireless, and softphones), Unified Messaging, Customer Care Centres (IPCC), IP Conferencing (voice, video and data), infrastructure (network, voice firewalls/security, IP IVRs, etc.) and services.
For many of our customers, working with Prime will be their first experience of deploying IP telephony. Like any new solution, there are unknowns and uncertainties that need to be identified in order to deliver a successful project. Prime understands how to reduce the risk of the deployment of IP telephony.
Gaining User Acceptance
Our vast experience and knowledge of both traditional voice systems and IP networking tell us that getting the technology to work is only half the battle. The key success criteria for a converged voice, video and data environment is gaining user acceptance, both during migration from a traditional PBX system and with the resultant pure-IP solution. It is here that Prime differentiates itself, by understanding and getting to grips with your business processes and user expectations. Working alongside your IT, facilities and business staff, we ensure that the solution gains acceptance.
Our core solutions are based upon architectures from two world class manufacturers: Cisco Solutions and Mitel Solutions.